Refund Policy
Last updated: October 2026
We want you to be happy with your Independent Movers program. This policy explains when you can ask for a refund and how to do so.
1. Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. If there is a major problem with our service, you are entitled to cancel and receive a refund for the unused portion, or compensation for its reduced value. If a problem is not major, you are entitled to have it fixed within a reasonable time.
2. Change of mind
If you purchase a program and change your mind, you may request a full refund within 14 days of purchase.
3. Medical reasons
If your doctor or health professional advises you not to continue with the program, contact us. We will refund the unused portion of your program.
4. Consultations
If a paid consultation is cancelled with at least 24 hours' notice, it can be rescheduled or refunded in full.
5. How to request a refund
Contact us by email at or by phone on with your name, the email address on your account and the reason for your request. We will respond within 5 business days.
6. How refunds are paid
Approved refunds are returned to the original payment method. Depending on your bank, it may take up to 10 business days for the funds to appear.
7. Questions
If you have a question about this policy, please contact us.